Last updated: May 15, 2025
At Zoom Tours, we are committed to providing our guests with authentic and enjoyable experiences. If you are not completely satisfied with your booking, we are here to help.
Cancellations & Refunds
Free cancellation is available up to 24 hours before the scheduled tour start time.
Cancellations within 24 hours, or no-shows, are non-refundable.
In certain cases, rescheduling may be offered based on availability and operational feasibility.
Refund Process
Refunds (if applicable) will be processed to your original method of payment.
We do not refund transaction processing charges, if any, paid to third-party providers.
Please allow up to 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Non-Refundable Services
Please note, the following are non-refundable:
Custom or private tour packages once confirmed
Gift vouchers or promotional offers
Tours that include time-sensitive arrangements (e.g., event-based experiences)
Changes to Bookings
Any requests to change the date or time of a booking must be made at least 24 hours in advance.
Changes are subject to availability and confirmation by Zoom Tours.
Refunds for Delays or Service Issues
In the rare event that your experience was disrupted due to unforeseen operational issues, we will review the situation case by case and may offer:
A full or partial refund
A complimentary rebooking or credit toward a future experience
How to Request a Refund
To request a refund or reschedule, please contact us through:
Our Contact Page
Or call us at +94 75 150 8029
Please mention your Booking Reference Number when contacting us.
